Exceptional Customer Service Event

Welcome to the South West Event
Providing exceptional customer service and achieveing increased repeat business

DATE: 12th October 2009
LOCATION: Taunton Rugby Club, Taunton, Somerset
COST: £20pp
TIME: 10.30am - 3pm (optional networking until 3.30)

Join the Tourism Skills Network South West on the 12th October at an exclusive event designed to highlight the importance of the visitor welcome.

Led by Guest Speaker Mark Bradley, this event will pinpoint the business benefits of providing excellent customer care by analysing a business from a customer's perspective. More importantly, in this current climate, Mark will focus on giving examples of the small changes that can make a real difference to both the customer's experience and the company's bottom line in terms of repeat business. Mark will also give businesses an insight into changes that won't cost the earth or take up too much time but will create an increase in profit.

Guest Speaker Mark Bradley is an expert in customer service, whose approach to the UK customer experience brings a new objectivity to business. Having appeared on BBC1's Are We Being Served?, BBC2's Working Lunch and BBC radio Five Live, Mark has a talent for bringing the customer experience vividly to life.

BBC's Adrian Chiles says of Mark:

"If you want to hear the usual old tosh about "putting customers first" then Mark's not your man. I've heard thousands of people talking about customer service but Mark's the only one with anything useful to say on the subject"

Delegates will leave this event with a fresh view point on how to analyse their business from a customer's perspective and how to ensure they are providing exceptional customer service.

Following Mark, Julia Stuckey (Welcome to Britain Manager) will provide information surrounding the Welcome to Britain project and representatives from Business Link will be on hand to give additional information about making the most of the business opportunities available.

Funded by the Tourism Skills Network South West, this event is the final event in a series of three taking place across the South West region to promote the importance of the customer's perspective in providing an excellent customer welcome and achieving increased repeat business.

Feedback from the two previous events held were:

"Entertaining & Thought Provoking"
"Stimulating"
"Ideas to put into Practice"
"Great Interaction"
"Inspiring, Funny and Motivating"
"Really Valuable, Beneficial and Practical"

To book your place at this event, please contact:

Louisa Turner
Tel: 01458 210790
Email: somerset@tsnsw.org.uk